March 24, 2025
Overview
Supply Ontario (SO) has established a new enterprise-wide Vendor of Record (VOR) arrangement for Workplace Print and Services (Tender-19435). The VOR arrangement features two (2) streams, with a single vendor qualified in each stream.
The VOR arrangement, which becomes effective on March 1, 2025, is for a term of five (5) years, to February 28, 2030, with one (1) additional optional extension term of up to two (2) years. The VOR arrangement is mandatory for OPS ministries and agencies and is optionally available to non-OPS entities including municipalities, academic institutions, school boards, health care providers, and major transfer payment recipients.
The VOR arrangement consists of two (2) service streams with a single vendor qualified, by stream:
STREAM 1 – WORKPLACE PRINT AND PRODUCTIVITY SOLUTIONS
Stream 1 pertains to the provision of office printing devices and related services, in two (2) categories:
Equipment Category 1 – Multifunction Devices (MFDs):
- Sub-Category 1A – Base Monochrome MFD
- Sub-Category 1B – Base Colour MFD
- Sub-Category 1C – Workgroup Monochrome MFD
- Sub-Category 1D – Workgroup Colour MFD
- Sub-Category 1E – Departmental Monochrome MFD
- Sub-Category 1F – Departmental Colour MFD
Equipment Category 2 – Deskside and Mobile Printers:
- Sub-Category 2A – Deskside Monochrome Printer
- Sub-Category 2B – Deskside All-in-one Colour Printer
- Sub-Category 2C – Mobile Colour Printer
- Sub-Category 2D – Thermal Rugged Mobile Printer
The qualified vendor in this Stream 1 is Ricoh Canada Inc.
STREAM 2 – LARGE FORMAT PRINTERS AND SCANNERS
Stream 2 pertains to the provision of Large Format Printers, Scanners and related services, in two (2) categories:
Equipment Category 3 – Large Format Printers:
- Sub-Category 3A – Large Format Colour Printer – 36″
- Sub-Category 3B – Large Format Colour Printer – 42″/44″
- Sub-Category 3C – Large Format Colour Printer – 60″
- Sub-Category 3D – Large Format Colour MFD – 36″
- Sub-Category 3E – Large Format Colour MFD – 42″/44″
Equipment Category 4 – Scanners:
- Sub-Category 4A – High-Volume Scanner
- Sub-Category 4B – Document Scanner
- Sub-Category 4C – Sheetfed Scanner
- Sub-Category 4D – Handheld Scanner
The qualified vendor in this Stream 2 is Ricoh Canada Inc.
Benefits
- Savings and cost avoidance for the Province
- Centralized management and enhanced security
- Sustainability
- Improved efficiencies and business processes
- Favourable rates for a wide range of workplace print devices and services
Services for equipment, including:
- Innovation integration services
- Equipment lifecycle management
- Acquisition, configuration, and delivery
- Installation services
- Training services
- Warranty services
- Equipment move services
- Equipment removal services
- Ad-hoc services
Solutions-based services including:
- Print Analytics Services
- Fleet Assessment Services
- Fleet Optimization Services
- Centralized Print Device Management Services
- Automated Meter Reads and Consumables Services
- Direct IP Printing Services
- Pull Printing Services
- Mobile Device Print Services
- Digitalization and Capture Services
How to access the VOR Arrangement
For Ontario Public Service (OPS) ministries
This VOR arrangement and the user guide are available on InsideOPS.
For Non-OPS entities
Access is available through the Doing business with Ontario website
Contacts
Questions about the VOR arrangement can be directed to:
(416) 915-7772 or 1-888-996-7772